LIST OF FRONTLINE SERVICES

1. Application for new connection
2. Installation of New Service Connection
3. Collection of Water Bill Payment
4. Customer Assistance
5. Reconnection of Disconnected Water Service Connection

 

LIST OF FRONTLINE SERVICES    

Type of Frontline Services	Fees	Form / Requirements	Processing Time	Responsible Person / Service Provider
1. Application of new Service Connection	NSC P1,500.00	Contract, SCAIO form Mayor’s Permit for Water Connection Cedula, Orientation	20 minutes	Customer Services Assistant D(Billing)
2. Installation of new Service Connection	None	Occular inspection of area provide material estimate from mainline to meter stand for customer procurement	Within 3 days upon procurement of needed materials by customer	Water Maintenance Man C
3. Collection of Water Bill Payment	Per consumption of customer	Official Receipt	1 minute	Collector
4. Customer Assistant	None	Service Request Forms Maintenance Request Forms	Within 3 days	Water Maintenance Man C
5. Reconnection of Disconnection Water Service Connection	RF-P 200.00 (meter stand) P400.00 (mainline)	Official Receipt Reconnection Form	Within 3 days	Water Maintenance Man C

 

APPLICATION FOR NEW SERVICE CONNECTION

Schedule of availability of Service           :               Monday – Friday 8:00 A.M – 5:00 P.M

Who may Avail of the Service                    :               Constituent of Linamon

What are the Requirements                       :              

1. Mayor’s Permit of Water Connection

2. Cedula

3. LWD Orientation Seminar

4. NSC payment

5. Contract and SCAIO Signing

How To Avail of the Services      :

Step	Applicant/Client	Service Provider	Duration of Activity	Person Incharge	Fees	Form
1	Submit Mayor’s Permit for Water connection and cedula	Review the Document submitted	1 minute	Customer Service Assistant D
2	Attend Orientation of LWD policies	Orients the Applicant	15 minutes	Customer Service Assistant D
3	Pay at the Cashier	Process Payment and Issues OR	`2 minutes	Cashier	NSCP1,500.00
	Signing of Contract and SCAIO	Contract Signing	2 minutes	General Manager		Contract and SCAIO Form

 

INSTALLATION OF NEW SERVICE CONNECTION

Schedule of Availability of Service          :               Thursday – Friday 8:00 A.M – 5:00 P.M

Who May Avail of the Service                   :               Applicants who complied the requirements and paid the installation fee.

What are the Requirements                       :               Availability of materials requested by LWD personnel to the customer.

How to Avail of the Service                        :  

Step	Applicant/Client	Service Provider	Duration of Activity	Person Incharge	Fees	Form
1	Inform the Office for the availability	Records on the NSC form	1 minute	Customer Service Assistant D	none
		Installation of water meter	Within 2 days after information	Water Maintenance Man C	none

 

COLLECTION OF WATER BILL PAYMENT

Schedule of Availability of Service          :               Monday – Friday 8:00A.M – 5:00 P.M

Who May Avail of the Service                   :               Registered Customers of LWD

What are the Requirements                       :               Statement of Account (Customer’s Copy)

How To Avail of the Service                        :

Step	Applicant/ Client	Service Provider	Duration of Activity	Person Incharge	Fees	Form
1	Tenders bstatement of account	Issues Official receipt	1 minute	Collector	Per Statement of Account	O.R

 

CUSTOMER ASSISTANCE

Schedule of Availability of Service          :               Daily

Who May avail of the Service                    :               Registered Customer of LWD and Constituents of Linamon Municipality

What are the Requirements                       :               1. Specific Information of Complaint 2. Fill-up service request form

How To avail of the Service                        :               A .Leak Repair on Water Meter Stand:

Step	Applicant/Client	Service Provider	Duration of Activity	Person In charge	Fees	Form
1      2     3     4     5	Fill out the compliant form                Verifies action taken on compliant request	Receives Accomplished form and attendsto compliant   Conduct ocular inspection   Conducts repair     Responds / answer immediately	5-10 minutes      2-4 hrs     1 – 3 days     1 minutes	Customer Service Assistant D    Water Maintenance Man C   Water Maintenance Man C   Customer Service Assistance D	None	Compliant / service request form              Telephone

B. Promissory on Deferment of Water Bill Payment

Step	Applicant/Client	Service Provider	Duration of Activity	Person In charge	Fees	Form
1	Fill out the Promissory form	Received accomplished form	3 minutes	Customer Service   Assistant D	None	Promissory Form

 

RECONNECTION OF DISCONNECTED WATER SERVICE CONNECTION

Schedule of Availability of Service          :               Thursday – Friday 8:00 A.M.  -5:00 P.M.

Who may Avail of the Service                    :               Inactive Concessionaire

How to Avail of the Service                        :

Step	Applicant/ Client	Service Provider	Duration of Activity	Person In charge	Fees	Form
1	Pays the arrears and reconnection fee	Issuance of OR  Reconnection of Service Connection	1           minutes  within 2 days	Collector / cashier  Water Maintenance Man C	Arrears  Recon. Fee P200.00 (meterstand)   P400.00 (mainline)